Merchant support
For businesses already taking payments by tap.
A tag has stopped reading. Check nothing metal is between the tag and the phone, and that the customer’s NFC is on. If it still does nothing on more than one phone, the tag needs replacing — tell us the merchant code printed beside it.
A customer says they paid and you have no SMS. The dashboard is the record, not the message: an SMS can be delayed by the network for minutes. Check the transaction list first, and quote the transaction ID from the customer’s receipt if you need to ask us.
A payment looks wrong on your statement. Send us the transaction ID and the date range. Every payment is recorded with the tag it came from, so a disputed one can always be traced to a specific tap.
A dedicated support line for pilot merchants is not published yet. Pilot merchants have a direct contact from onboarding — use that.